Chuyên mục giải đề IELTS Speaking lần này, thầy Hoàng Anh của The IELTS Workshop HN và cô Mai Linh của The IELTS Workshop TP. HCM sẽ hướng dẫn bạn trả lời một số câu hỏi liên quan đến chủ đề Describe a problem you had while shopping online trong IELTS Speaking Part 2 & 3. Cùng tham khảo sample, từ vựng và một vài cách diễn đạt ghi điểm trong phần thi IELTS Speaking nhé.
Part 2: Describe a problem you had while shopping online or in a store
Describe a problem you had while (during) shopping online or in a store
You should say:
When it happened
What you bought
What problem you had
And explain how you felt about the experience
Dưới đây là bài mẫu của thầy Hoàng Anh cho topic “Describe a problem you had while (during) shopping online or in a store” các bạn hãy tham khảo nhé.
1. Bài mẫu 1 (Sample Answer)
2. Từ vựng (Vocabulary Highlight)
- To fall on deaf ears (idiom): bị lờ đi.
- (a situation) go south (idiom): trở nên tồi tệ.
- Collateral (n): vật thay đặt cọc (mất khi không trả được nợ).
3. Bài mẫu 2 (Sample Answer)
4. Từ vựng (Vocabulary Highlight)
- Make up one’s mind on sth (v): quyết định về cái gì đó
- Manufacture (v) = produce (v) sản xuất
- Multi-functional (adj) đa chức năng
- Knock-down price (n) giá rẻ sập sàn
- Shopping cart (n) xe đẩy trong siêu thị (trong trường hợp là online shopping thì là “giỏ hàng”)
- Misorder (v) đặt nhầm hàng
- Discount voucher (n) phiếu giảm giá
Part 3: Shopping Online
Bên cạnh Part 2, bạn hãy tham khảo thêm Part 3 cho chủ đề này nhé
1. What kind of customer service do you think is good?
2. What are the differences between shopping online and in-store?
3. What problems do customers often have while shopping?
4. What do you think customers should do when there are problems with products bought online?
1. What kind of customer service do you think is good?
I think the defining characteristic of quality customer services is bona-fide empathy. This is because only this quality would drive customer service personnel to go out of their way to assist and delight customers, both for during and after-sale periods. All the employees at the retail store Winmart I said in part 2 live by this value, so I know that I am in great hands shopping there.
- To be in great hands (idiom): được chăm sóc tốt (đặc biệt với dịch vụ)
2. What are the differences between shopping online and in-store?
The first distinction for me is in the location, as shopping offline requires buyers to make a round trip to the brick-and-mortar stores, while online shopping can be done from the comfort of one’s house. Also, only the former enables customers to physically inspect their purchased items.
- Inspect (v): kiểm tra chất lượng
3. What problems do customers often have while shopping?
One problem customers experience while shopping is that the product functions in a less desirable way than advertised. Another issue is the late delivery, which can be due to both subjective and objective reasons. Last year, many Vietnamese ordering clothes from overseas were met with hold-ups up to months because of covid-19 border closures.
4. What do you think customers should do when there are problems with products bought online?
I think the foremost step is to review the service-providing companies’ policies on quality assurance to know what rights the end users are entitled to, say how much remedies like repairs, replacement, refund and compensation they can claim from their unhappy experience. Once customers have got this down, they need to take out proofs of purchases, like receipts, and take them to the companies to authenticate complaints and hold them accountable.
- Claim remedies and compensation (phrase) yêu cầu sửa chữa (lỗi) và bồi thường.
Bài mẫu bởi thầy Hoàng Anh – Giáo viên The IELTS Workshop HN
Trên đây là những nội dung bạn có thể tham khảo khi luyện tập chủ đề Shopping Online trong IELTS Speaking Part 2 và Part 3. Bạn có thể tham khảo bộ từ vựng chủ đề Shopping.
Nếu bạn đang gặp khó khăn trong xây dựng câu trả lời cho phần thi IELTS Speaking Part 3, hãy tham khảo ngay phương pháp học tại khóa Senior của The IELTS Workshop.
